All orders are dispatched from Sydney, Australia. Your orders are packed with care and dispatched within 24 hours [excluding weekends] to our shipping partner, Australia Post.

Orders placed before 2pm (AEST) will be shipped the same day.

All orders placed after the above times will be shipped following business day.

You will receive a confirmation email once your order has been shipped, which includes the tracking #. Please check your spam or junk folder if you can’t locate the confirmation email in your inbox. If you have any further questions, please contact us.

DILLON takes no responsibility for lost or stolen packages once a tracking number has been provided for your order. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with Australia Post. If you have entered the incorrect address for delivery, your parcel will be delivered back to us, and we can re-ship to the correct address at an additional shipping cost.

Please contact us immediately after ordering to request a cancellation. Unfortunately, we cannot cancel your order if the item is already shipped. If your item has not been dispatched, we will cancel your order and refund you in full. 

International shipments may be subject to import taxes, duties and custom fees. 

Depending on the purchase price of your order this may mean you are asked by customs to pay an additional fee in order to receive your item. Please refer to your country's local import duties & taxes prior to purchase.

We DO NOT cover any Duties and/or customs fees. Any customs fees, taxes or import duties are the buyer's responsibility.